PERTH CAR RENTAL REVIEWS

Very convenient, the lady at reception was very nice.

I like the convenience of the branch office that's right next to Perth International Airport. The staff is very friendly and helpful too. The drop-off of the car key is easy too. No need to go through the office & counter. The car is good.

Always love the competitive price and the good quality of the car rental firms under them.

Was an ok experience, big let down with the refuelling of the vechile on return. Got charged $35+ for 30km worth of fuel or 6Ltrs worth or 5Lt per 5km..... When i questioned it i offered minimal answers and justbtold yep

Excellent

Very satisfied

Satisfied, smooth communication

Overall, the service was satisfactory and the explanations were clear, but it was a bit hard to understand.

The car was great. The staff were very friendly and helpful at pickup and drop off . Very good experience

The car was in excellent conditions and performed very well

Very easy booking experience

The ability to pre register made picking up the car a breeze. We were away in less than 10 minutes. Counter staff were super friendly and helpful and shuttle bus was quick and easy. We would definitely book with City Centre Car Hire again

Service was quite satisfactory.

Quick deposit refund as soon as the car is picked up.

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

Highly satisfied

I recommend avoiding this car rental company. The car had numerous issues, which they will point out, but not thoroughly. Make sure to take detailed videos and photos of the exterior and interior for your records. They don't aggressively market insurance like other companies, likely because they intend to charge you for the many damages (I bought insurance, by the way). However, even with full insurance, you still have to pay a $500 deposit, whereas other companies waive the deposit if you buy full insurance. Additionally, you need to pay an extra $150 for a cross-region fee, or you're mostly limited to driving around Perth. There are many hidden costs. Most importantly, they will charge your credit card without authorization. I've already contacted my bank regarding this. If you choose this company, lock your credit card after renting. Lastly, in Perth, it seems most people, whether locals or tourists, choose No Birds, which isn't available on the car rental platform I used; you need to book from their official website.

The waiting time in line was not long, but they only gave us the key when handing over the car, without any introduction or explanation about the vehicle. We had to figure it out ourselves later.

The rental staff not only arranged the car for us but also personally took us to the parking area to get the car. They gave a detailed explanation on how to use the vehicle. Excellent service.

The service attitude is very good.

Very satisfied