PERTH CAR RENTAL REVIEWS

Well done

Smooth

Citywide staff were very helpful, accommodating and very efficient. We had a very neat and clean car.

We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.

Price drop made a big difference

Amazing new and spacy car with free upgrade.

Car exceeded my expectations. Just had a slight wait as they were turning around the car for me. Otherwise was a very smooth process in car collection and return.

Easy booking.

The time spent on picking up the car was longer than expected. We waited for almost an hour to get our car.

Didn't quite understand how the third party insurance from AXA work. Was surprised when I was told that I had to pay the excess of up to $6000 upfront if any accident occurred during my trip. I thought the claim process should be between AXA and Budget and should not involve the user

Not happy about the hidden costs for insurance for windscreen and headlight glass. Then told that excess of $ 5000 if the car was involved in an accident. The Vehicle is very unsafe to drive. Wanted a Carolla and got a Chery as an upgrade. The lane detection not very accurate and the auto correct to aggressive, causing me to have hold the steering more intensively, hands sore after driving. the speed notification shown on mthe dashboard, inaccurate to whats on the road. Sometimes showing 80 or even 50 on a 100 km zones. At times GPS on phone would warn of speed limit on the road and the indication on the dash would be different. Will not drive this type of vehicle again.

Booking platform is okay and everything webt well that side.

Satisfied

Very satisfied

Everything from booking the car to picking it up and returning it was perfect.

It's been ten days and I still haven't gotten my deposit refund. And The drop off point is difficult to find. We do not know where is the office. The office in The airport is closed when 6 pm.

Simple process, friendly attitude, clear explanation

The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!

Easy to use

The pick up service staff, a Chinese lady, could have been more proactive and accomodating I was given a Toyota altris

This is a friendly platform

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

Reputable brand

The company didn't provide assistance after the vehicle broke down and kept passing the responsibility around.

I need to file a complaint about an employee named Zoe, who has short blonde hair. I encountered her at terminals 3 and 4 of Perth Airport when picking up my car, and her attitude throughout the whole process was terrible! Zoe initially pointed out an issue with my driver's license translation. I accepted it and found a solution, but Zoe told me I could only cancel the booking! Then, I called the customer service of the booking platform, who assisted me in communicating with Zoe and provided a final solution. Zoe was intentionally making things difficult for me the entire time! After spending extra money to print the documents she needed as per her request, she didn't even check them! When taking a photo of my ID, she didn’t include the documents I later added! From the moment I went to the counter to getting the car keys, she delayed me for about two hours! By the way, I have always had a good impression of Europcar, but Zoe ruined it. Her attitude has made me reluctant to choose Europcar again. Zoe indeed had a negative impact on Europcar’s customer loyalty! I hope other international travelers won't go through such an experience! I really hope Europcar takes my issue seriously!

The service attitude of the staff and their headquarters was extremely poor, filled with discrimination against Chinese people; when picking up the car, due to arriving a bit early, there was earlier communication that if picking up early, the return should also be earlier, but the staff's unprofessionalism almost caused an extra charge of more than 200 dollars.

The car was great, just the right size for what we needed. The process was simple and easy from booking to pick up.

Good deal and happy with the price. The process was simple and easy online.