PERTH CAR RENTAL REVIEWS

I rented a medium size car but as there werent any available we got a 6 seats van for 2 people and i couldnt change it for another car. Too big for us!

The car was quiet new, the staff were very friendly and helpful. The drop us at the airport. You just have to let them know at what time you have your flight. easy

Good

Easy to use. Was picked up and dropped of at the airport which made the whole process easy for us. Would recommend for sure.

Great.

Great!

Great!

Great!

Both the service from staff and condition of the car exceeded expectation. We will certainly make use of their services in the future.

Booking process was better than others used during our visit to Australia and would recommend the company to family and friends

They upgraded us to toyota camry hybrid and did not charge us for a little scratch on front left lower bumper

Good as usual

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Disappointing. The gentleman that served me during pick up was on a earpiece and was processing things at an extremely slow paced (furthermore I arrived late with my family and all were tired). Things were not explained clearly and proceeded to getting me to sign. The gentleman that served me was very friendly but when I asked him very clearly about the petrol issue (because I drove from somewhere relatively far but the tank shows full still), he told me all is good and money will be released. However, I realised after a few days that I was charged an extra for petrol (I would not be so disappointed if the staff told me earlier on after the check).

Probably the second time or more that I’ve used EasyRentCars. Comfortable with the platform, Explanation of insurance, selection of car etc. Looking forward to the next ride.

Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

I was really impressed with friendly and professional staff members in ACE Rental Cars office at Perth Airport. Special thank you to Karen! She explained everything very clearly and made me feel really comfortable driving away with the hired car.

Easy to book, no hidden surprises.

Really fuss-free! Love it!

Price Drop protector was awesome!!

Better if a location was indicated for pickup instead of calling them. Had issues & couldn't get them for awhile

Replied to our issue fast

The speed your staff handled the pick-up and drop-off was excellent, but I was annoyed my vehicle was no waiting at the airport as I did request "airport pickup" meaning for the vehicle, NOT ME in a bus to your office!

When booking through your website I requested "airport pickup" of the hire vehicle and what I got was "airport pickup of me in a bus to rental office after making phone call", so I was delayed in my "drive-away from the airport" time-frame which was an inconvenience.

Good car at reasonable rate. Staff is very helpful and share us tips for PERTH attractions..

The platform provide us a easy comparison for the cars available.

Could not fault the staff - communication excellent to arrange pick up from the airport. Very friendly staff

Extra insurance is becoming a 'minefield' and we were not sure whether we were adequately covered

Great car, friendly service, very easy to deal with

Perfect for a good deal

My Eurocar experience was extremely smooth. Very happy with the service from Eurocar and the vehicle provided. Can definitely recommend and will use again.

Easy to use website. Great job

We originally booked a Nissan Qashqai, but upon arrival, they said there were no cars available and we had to pay extra for an upgrade to a Renault. We had no choice due to time constraints.

Quick shuttle but they are a bit away from the airport and the shuttle is extra cost