KEFLAVIK CAR RENTAL REVIEWS

Pretty good, attitude was okay.

The rental company employee was punctual and waited for us at the airport.

Waited in line for about half an hour.

See below.

The rental process was not particularly fast, but overall service efficiency was okay, and the staff's attitude was also fine.

Used dirty tricks to deceive customers and charged an insurance fee equal to the rental cost without my knowledge.

The return process took too long, almost missed our flight.

Friendly staff

Satisfied

The female owner lacks empathy

Insurance purchased in China is not valid at the rental company.

The staff was patient.

The pickup process was very quick; the most time-consuming part was reading the terms and conditions. They asked if I needed insurance but didn't push for it. I rented a Yeti and was given a larger diesel Tucson. No deposit was required; they just copied my credit card information. UnionPay is not accepted; you need a Visa or MasterCard. I returned the car outside business hours via self-service, and no additional fees were deducted later.

Friendly attitude

The pick-up was average. The drop-off was better, but it was hard to find a taxi.

Supposedly the only car rental company in Iceland with Chinese staff... Well... Maybe it's also the only company where Chinese people might scam their own kind. Rented a Hyundai ix55 series car, but the first time I went to pick it up, they tried to give me a lower grade model. On the next day, when swapping the car, they asked us to refuel. Does that mean the mileage for swapping the car is on us... fine... Let's not even mention there was nobody around during the car swap. And return? Don't even start. One door that worked only sometimes, sticky when opening and closing (we didn't check this due to inexperience, our oversight), and they deducted the entire deposit for it! One door (which wasn't really broken) cost 20,000 RMB? Is it because of our full insurance or our rush to catch a flight? I think it's quite clear. Icelanders are generally great and the place is worth visiting, but this car rental maybe... emmm... hopefully you won't have the same experience as us.

Fairly ordinary, nothing particularly good or bad

The model was not the one we reserved, and the rental company said they didn't have the Grand Cherokee we booked.

There is a direct shuttle from the airport! Super convenient! The service was great, no aggressive sales pitches, and the process was quick!

Decent, matches local average standards.