Counter staff not particularly friendly and not really helpful when we asked for advice on returning car and avoiding traffic limitation zone. Drop off was straight forward.
Tuve que manejar 2 horas para que me cambien el auto porque tenía un problema Renault 9 asientos . Cuando lo cambie VW 9 asientos , tuve que ponerle aceite , luego me lo reembolsaron .
A Álamo en Florencia les falta ver el mantenimiento de sus carros .
The agent at the airport car rental was extremely helpful and friendly. The car was not very clean inside, nothing major but I don’t think it had been cleaned just before being rented to us.
About QEEQ:9.0/10
Shame we were not given a local telephone number to call in case of need (on arrival). Our flight was significantly delayed. We called the only number we had which resulted in a €10 charge as it was an intercontinental call. The local number on the booking confirmation was the one of the airport and totally useless for our purposes.
There is not a scratch and dent check before departure. Told to take a photo, with date stamp.
On return, they don’t open early, had to wait for agent, to confirm scratch, dent was present before rental.
I've rented from Hertz several times, and each time was very smooth with no issues. The service is very professional, and the process is simple and user-friendly. Bravissimo!
Car fitted in 4 large suitcases without parcel shelf in place. Unfortunately hire company wouldn’t let us leave it so it had to sit in front of back seats entire journey.
Used them for the 3rd time in my life and was once again very pleased with the service and the car. Would not hesitate to use them again. Getting a Fiat 500 was the icing on the cake!
About QEEQ:9.0/10
First time I used the platform and got the best pricing and a very good and straightforward service.
Will definitely be a top option in the future.
Initially, we had a pleasant chat with the lady at the counter, but when she checked the computer, she said there were no cars available and offered us a downgrade to a Polo for the four of us. We explained that we couldn't fit four people and two 28-inch suitcases, and she suggested making two trips to shuttle people and luggage. Finally, a teammate went to the parking lot, found the reserved car that hadn't been cleaned, waited for the cleaning, and then took the car. Felt that car rentals in Europe are very unreliable; reservations don't seem to help.
The Florence airport car rental location provided on the website was incorrect. The store had moved 4 months ago, and we spent an hour walking around to find it. We left my elderly mother waiting at the old address sitting on the suitcase for over an hour. It was a terrible experience.
Car hire locations (incl. in-airport & off-airport)
Car hire reviews by car hire supplier
Car hire at/near landmarks of Florence
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