FLORENCE CAR RENTAL REVIEWS

Counter staff not particularly friendly and not really helpful when we asked for advice on returning car and avoiding traffic limitation zone. Drop off was straight forward.

Tuve que manejar 2 horas para que me cambien el auto porque tenía un problema Renault 9 asientos . Cuando lo cambie VW 9 asientos , tuve que ponerle aceite , luego me lo reembolsaron . A Álamo en Florencia les falta ver el mantenimiento de sus carros .

Todo bien con QEEQ

We had a very long wait to pick up our car in Florence. There was a long queue to get service.

The agent at the airport car rental was extremely helpful and friendly. The car was not very clean inside, nothing major but I don’t think it had been cleaned just before being rented to us.

Shame we were not given a local telephone number to call in case of need (on arrival). Our flight was significantly delayed. We called the only number we had which resulted in a €10 charge as it was an intercontinental call. The local number on the booking confirmation was the one of the airport and totally useless for our purposes.

There is not a scratch and dent check before departure. Told to take a photo, with date stamp. On return, they don’t open early, had to wait for agent, to confirm scratch, dent was present before rental.

Great staff on site at Florence airport

Responsive to questions ahead of pick up

Rented a few times, always great

I've rented from Hertz several times, and each time was very smooth with no issues. The service is very professional, and the process is simple and user-friendly. Bravissimo!

Quite good

Car fitted in 4 large suitcases without parcel shelf in place. Unfortunately hire company wouldn’t let us leave it so it had to sit in front of back seats entire journey.

Used them for the 3rd time in my life and was once again very pleased with the service and the car. Would not hesitate to use them again. Getting a Fiat 500 was the icing on the cake!

First time I used the platform and got the best pricing and a very good and straightforward service. Will definitely be a top option in the future.

Car return at Milan should have a more prominent sign, went round and round to find the drop off location.. in the end found out the drop off point is located inside a multi storey carpark.. took about almost an hour to look around for it.

There were problems with the car that couldn't be resolved.

The process at this rental company was relatively quick, and there weren't many people.

Initially, we had a pleasant chat with the lady at the counter, but when she checked the computer, she said there were no cars available and offered us a downgrade to a Polo for the four of us. We explained that we couldn't fit four people and two 28-inch suitcases, and she suggested making two trips to shuttle people and luggage. Finally, a teammate went to the parking lot, found the reserved car that hadn't been cleaned, waited for the cleaning, and then took the car. Felt that car rentals in Europe are very unreliable; reservations don't seem to help.

I arrived early, and there was only one person in line ahead of me. The wait time was less than 3 minutes. The service staff were very friendly.

Very satisfied

Good

Car ended up being a different model than what was advertised, but of a similar type.

booking was easy!

The luggage space was huge; the rental company upgraded us to a Fiat 500L for free.