IZMIR CAR RENTAL REVIEWS

Poor attitude, no one explained the vehicle condition. The vehicle did not match the reservation; it felt like a lower class. The extra charges for taxes were unclear. The exchange rate from euros to lira was very low, resulting in a significant difference between the amount paid and the rental receipt.

The service for refunding the pre-deducted car fee was very poor.

The owner at the return location was very friendly and drove me to my destination.

The service was okay.

Pretty good

Great attitude, very enthusiastic, and actively helped resolve the issue!

They did not explain the difference between OGS and HGS in Turkey. I also didn’t know how the highway tolls were paid. The deposit hasn't been returned yet, so I'm unsure if I’ll get fined.

The car rental company was excellent, providing attentive service. They upgraded our vehicle because we didn't have enough space for our luggage.

I booked a car for a one-way trip, but found out they made a mistake at the drop-off time. Fortunately, after communicating, someone came quickly to retrieve the car, so my trip wasn't delayed.

Overcharged, listed as 1224, actually charged 1386.

It took around two months for the deposit to be refunded, and it was only done after my repeated email confirmations. Bad service.

The entire process was quite smooth, and both pick-up and return were handled professionally.

Very dissatisfied. I booked the car two weeks in advance, but they said there were no cars available when I arrived.

Very satisfied

Very satisfied

The overall trip was enjoyable and the car was quite comfortable. The problem was at the airport during car pickup; the staff were not familiar with their tasks, causing a delay of one to two hours. We had booked two cars suitable for drivers aged 25. However, the staff on site insisted that our model (a Nissan Qashqai) required drivers to be 27 years old. Since we were not 27, they demanded an additional charge of 18 euros (134 RMB) per day, without showing any price list. (Even if the age requirement wasn't met, the additional charge should have been similar to domestic rentals, which is about 10 lira per day, approximately 20 RMB per day.) This charge seemed suspiciously high, raising doubts that the staff might be pocketing the extra fee. Upon showing him the email and the app order clearly stating the age requirement, he stubbornly insisted on the additional fee. When we couldn't resolve it, we contacted the car rental's customer service, but surprisingly, no one answered the phone calls. It was daytime and yet we couldn't get through. Instead, we got an immediate response via the app's online customer service using three phones at once. It's unclear what the emergency hotline is for. Finally, a Chinese customer service representative contacted the staff in Turkey, allowing us to pick up the car for free. It wasted a lot of our time. Seven people dragging seven or eight suitcases were stranded like fools. If there's a next time, I would likely not choose this rental company again.

Good

The rental company knew the tire was punctured when we picked up the car, but told us to just inflate it instead of replacing it with a spare. As a result, we had to stop and inflate the tire every few kilometers. Eventually, we had to find a place to replace the tire, which incurred additional costs.

The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.

Local car rental company, excellent and friendly service.