SAN FRANCISCO CAR RENTAL REVIEWS

Car, a Mazda3, was larger than ordered so there was no difficulty with getting everything in it. Could have been smaller and more economical but no complaints.

The provided vehicle was not on the list, and the condition was average, even the car emblem was missing. There was a noticeable premium compared to other rentals during the booking process. They charged a one-way fee, but there were additional charges after the order was completed. After contacting the rental platform, no proper resolution was given. This was a very poor rental experience! Both the rental company and the platform were disappointing!

Quick pick up process the only thing is that the car was not washed had no car mats and had a few cosmetic details. Overall this time I’ll give it an 8.5.

Excellent and quick process.

The car was in generally good condition and clean but had some minor faults (tyre pressure and poor steering). Drop off in LA airport was difficult as we could no locate the Avis centre and ended up at Budget.

Best deal available by a significant margin

The booking page indicated free cancellation, but when plans changed and I needed to cancel, I was informed there were conditions. Why not clearly state the cancellation policy when booking?

Very, very poor. Given the wrong car pick-up location and vehicle, had to queue at the counter again. Clearly supposed to get a full tank of gas, but intentionally given only half a tank and charged for a full tank.

O carro não era exatamente o que eu tinha reservado estava dentro da mesma categoria mas uma gama abaixo pelo que não fiquei satisfeita com essa situação. O senhor que me fez a entrega foi muito insistente em vender outros seguros mesmo eu informado que não queria pois já tinha o seguro. Chegou a ser desagradável e disse que ia deixar uma nota na minha reserva caso fosse necessário alguma assistência pois seriam inflexíveis. Não foi uma situação nada confortável.

Correu tudo bem apesar do carro ser uma gama abaixo do que anunciado

The service provided by Zuzuche is truly frustrating. When encountering issues with car pick-up, it's impossible to effectively negotiate with the local branch and we have to negotiate with the headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels in a foreign country unable to pick up a car while Zuzuche does nothing to help. Nearly 10 days have passed, and Zuzuche has not proactively contacted us, provided no solutions, and given no updates. They are constantly evading the problem. When booking a car, make sure to check which locations accept UnionPay cards. However, Zuzuche now marks all locations as not accepting UnionPay cards to avoid taking responsibility for not knowing the service of the branches. Make sure to call the branch in advance to confirm and avoid any losses. Based on my personal experience at the rental hall of San Francisco Airport, Hertz, Dollar, and Thrifty accept UnionPay cards and provide excellent service. Be cautious when booking with Sixt, as they do not accept UnionPay cards, and deliberately list many low-priced cars without insurance on the platform to attract customers. In reality, driving without liability insurance is illegal in California, and the branch forces you to purchase it at an additional cost of over 20 dollars per day. Strongly condemn such unethical practices by Sixt. Hertz's service is very professional, but the compact car category is not very reasonable. I initially booked a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to pay extra to upgrade to a Camry, which turned out to be a pleasant surprise as it was almost new with less than 3000 miles. It truly felt like a high-end car. In the future, it's safer to rent from the mid to large-size car category.

The service provided by the car rental platform is extremely frustrating. When I encountered a problem picking up the car, I couldn't effectively negotiate with the local store and had to consult with the car rental company's headquarters, which takes 20 working days! It's hard to imagine how helpless a tourist feels when they can't pick up their car in a foreign country while the platform does nothing! Nearly 10 days have passed, and the platform has not proactively contacted me, provided any solutions, or given any updates, constantly avoiding the issue. Everyone needs to pay attention to which stores accept UnionPay cards when booking a car. However, the platform now sets it so that UnionPay cards are not accepted, avoiding their responsibility for not understanding the store's services. To avoid losses, make sure to call the store in advance to confirm. Based on my personal experience, at the San Francisco airport rental hall, Hertz, Dollar, and Thrifty accept UnionPay cards, and their services are excellent. Be cautious about booking with Sixt; they do not accept UnionPay cards and deliberately list many low-priced models without insurance to attract customers. In California, you cannot drive without third-party liability insurance, and the store will force you to purchase it for an extra $20+ per day. I strongly condemn such unscrupulous practices by Sixt. Hertz's service is very professional, but the compact car group is not very practical. I intended to book a Ford Focus or Toyota Corolla but ended up with a Honda Brio. I had to upgrade to a Camry for an additional cost, which was quite surprising as the Camry was very new, with less than 3000 miles, and felt like a high-end car. In the future, renting from the mid-to-large car group seems more reliable.

Gave us a V8 Suburban! Loved it!

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!

It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.

No problems at all.

Satisfied

This company is shameless; they charged me $17 even though the tank was full when I returned the car. Unfortunately, I didn't take a picture. They also charged me $35 for towing service they claimed I added when I rented. Ridiculous!

internal cleaning of the vehicle could be improved

quick response!excellent !

The service was excellent but vehicle condition was poor! We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.

Good service.

They charged me over 200 dollars extra for services I didn't use or select.

We waited in line for almost two hours. American service is really not that great.

Excellent

When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.