The only thing I missed was the info abt the sunshine card which I paid for. The info was that you could go through all tollgates in without stopping.
The message behind the mirror that I should activate I missed for the first days which resulted in add. penalties.
No problems arrived at desk no queue dealt with straight away no attempt to upsell insurances as we had QEEQ / AXA insurance. They did not have a 12 seater which we had booked but straight away gave us a 15 seater. Good service
About QEEQ:10.0/10
Excellent Third time using QEEQ and no issues with 3 different hire companies. Did not avail of price drop but did change vehicle size and supplier two weeks out and all refunds and changes handled smoothly.
Might be nice day befire travel to get confirmation of booked vehicle availability
Very friendly staff, was offered an upgrade for $10 a day but was charged $30 a day. I wrote and complained to AVIS and they refunded me the difference immediately
“good van 12 seat and good staff at Universal AVIS locations”
About AVIS:9.0/10
AVIS was efficient all the way.
It was not the same with the previous rental I had two days before in Cape Canaveral, that was a disaster: they dis not have a 12 seater as booked with QEEQ so same morning they cancelled the QEEQ booking and issued a new AVIS only booking, charging me 50% more for a 7 seater KIA carnival in orrible conditions.
“Unnecessary upsell but super efficient location and service”
About AVIS:6.0/10
Had booked a chevy Tahoe, was 'upsold' to a ford Expedition due to it having more luggage space at the counter by the Avis clerk and his supervisor who was sat next to him as I use a wheelchair and he said we would require the larger space. It turns out the chevy has more cargo space by aprox 6sft. I feel that I was just taken advantage of. The Ford was great to drive although it was dirty, windscreen inside was filthy and it was obvious it had not been valeted and was nearly but not quite full of fuel. Also the body of the vehicle was fairly beat up for a vehicle with only 25k miles. I did send Avis an email but disappointingly never received a response. The pick up and drop off was super efficient service
“Coche cubrió las necesidades durante el periodo de reserva”
About AVIS:9.0/10
El coche necesita alineación en su dirección . Se va hacia la izquierda cuando no se tiene el volante . Además hay que cambiarle la goma en el limpiador de atrás .
About QEEQ:10.0/10
Cuando quise cambiar la hora de recogida me dijeron que no se podía . Llamé a avis y me dijeron que no había problema . Que ellos garantizan la reserva hasta 24 horas después de la recogida original .
After a few days an engine warning light came on and I had to exchange the car which was a bit of hassle. They wanted to give me a much older car but it shuddered and eventually I was given a nice new car.
About QEEQ:10.0/10
Very happy with Qeeq. Already booked for next trip.
“Needs improvement in certain areas eg driver information and better quality SatNav”
About AVIS:6.0/10
Original car supplied in very poor external condition. Replacement car ok but we weren’t told that you manually have to finish closing the back windows to secure the car when the roof returned to the closed position.
Expensive SatNav supplied was a Samsung tablet. Screen kept freezing and for the most part we relied on our iPhones for guidance. Poor fixing to air vent on dashboard. Waste of money.
Lack of driver information about the car. e.g no info on the rear quarter windows that have to be manually closed.
I also assisted one lady, as I picked my car, who couldn’t find out how to open the fuel cap on her Toyota. Nobody about to ask.
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