Car was not the Jeep I requested, but a Kia Sportage, 70,000 miles? Car had dents, scratches, seats had many stains, plus right rear tire needed air everyday.. Worst car I ever rented. Shuttle from Denver Airport to Fox was a horror show,, not a direct route.
Let me tell you about my unpleasant experience. The staff at this rental car company are extremely dishonest. The original order did not include an additional driver. He asked if I wanted to add one. I asked about the cost, he said it was free. I didn't believe him and confirmed again; he still said it was free and acted surprised, asking why I would want to pay. Later, he aggressively pushed various insurances, most of which I refused. However, for safety, I added the million-dollar third-party insurance. When printing the contract, I found that the child seat I had requested when booking was not canceled (we brought our own), and it was charged. It got canceled only after I requested it. The list did not show the cost of an additional driver. In the end, I was still careless. When settling the return, the fee of $13.3 per day for the extra driver was listed. Isn’t this fraud? The staff had a terrible attitude during the on-site communication about the fee, and the store manager acted like a scheming rogue, essentially saying that if you added it, you have to pay for it. Really disgusting! I suggest not choosing this store. If you have to, make sure to record the entire process of picking up and returning the car.
The car was quite new. The rental machine was a bit tricky to use for the first time, but fortunately, the service staff helped out. We didn't get the Jeep we wanted, but were given a different car instead.
Check in and wait was better than expected and than is normal at other rental car places. No cars were available and a 10 minute delay ensued an a compact car was washed and made ready.
“Reason I rented it was a price and the model nothing was available”
About FOX RENT A CAR:5.2/10
I was really surprised people was not friendly at the location when I was brought to
And I was forced to stay more than ours to get the price which I was getting from the website I was told did the website for the problems and they cannot match the price
Finally after 1 hour when supervisor shows up he said he will be able to match the price and we was able to leave
I’m a long haul pilot and rent cars around the world. It’s very typical to be hit with extras, premiums etc but not here. Brilliant service, thank you.
“It was average from the rental company but very easy with online system”
About Dollar:5.7/10
I think the getting the car was smooth in the process but no inspections at the pick up point so car was dirty when we got it. We were not shown the pictures of the car inspection from the agent on pickup. But vechile was a nice one
I had to stand in line 45 min to pick up the car.
Staff didn't seem to know what they were doing, and seemed uncaring about people standing in line.
One of the staff took his break, made personal phone call and ate while 10 people stood in line. Rude, very poor service at pick up counter.
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