CHICAGO CAR RENTAL REVIEWS

Everything was excellent

Excellent service

It was a great car. Thank you very much

Easy to book great prices

Except the drop off which is very confusing for downtown everything else was excellent

All of my encounters have been great !

They have what I need (except bacon) at a cost effective service.

Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.

We never had such a smooth and quick pick-up experience as in Chicago. Great job!

Smooth and really good prices!!

The staff explained the upsell options poorly and still tried to sell them.

If you don't have a return ticket, they say the order is invalid and won't refund your money or give you a car. They ask you to contact customer service for a refund, which has strict conditions involving other rental companies, and they charge you for the entire week if you're just a little late picking up the car. Everyone should avoid renting from this company in the future! Anyone who hasn't rented from them should be very cautious!

Left my phone in the vehicle. Staff brought it to me post haste before I realized I forgot got it.

Can’t beat it !!

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

it would be nice to have a faster check in system I will have all my details written out but would be nice to have a quicker arrive and go system,

They will force insurance...

Very satisfied.

Very bad! No clear explanation! Added insurance without permission! Refund takes a very long time!

Nice car - especially for the price

Great and helpful site and easy to navigage

We switched to another car halfway through, and the vehicle was in excellent condition. Both pickup and return processes were quick without any upselling. A very cost-effective company.

The brakes were nearly going out . Need minor tune up. Car was clean but the quality of the drive was horrible . The front desk agent forced me to get additional insurance after explaining I had personal information for insurance

It took long time to reach the office. Non stop shuttle needed...btween Airport and rent office...

アメリカのレンタカー会社としては対応は普通。問題無く予約も入っており特に問題はなし。時期的な事もあり待ち時間は無。追加の保険のセールスも無。

最初にIrerandからの請求だったため、カード会社のFraud Protectionに引っ掛かりカード会社へ連絡しないとならなかった。予約時間の変更ができず、一旦キャンセルするしか無かったが、無料キャンセルが少し分かりづらく、返金等に問題が出ると面倒なので時間変更をあきらめた。 他問題無し。お勧めです。

First car that was assigned was damaged, second car had a head light out and the key fob was going bad. Had to drive all the way back to the airport to exchange the car. Not to happy with the experience and the staff the second time was not too friendly.