NICE CAR RENTAL REVIEWS

The car was just right for our needs.

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The store is easy to find

Average

Was charged an extra 200 euros when I got home

The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.

Excellent way to book a car through, actually i find it the best, the prices including the whole package is one of the best on the net, vey clear and straight informations and terms, and very easy to filter and find smoothly whatever you are looking for, no need to spend time on the counter of the car supplier.

Great, vehicle upgraded, helpful staff

Very easy to use

Excellent service courtois et très professionnel

Super bien et le service à la clientèle fantastique

I waited for two and a half hours and couldn't pick up the car. In the end, I had to cancel the rental, but they still charged me for a day's rental. Their attitude was very poor.

Could not find Truche as it was in an underground car pk of a building that was being renovated and there were no signs.

Easy to use booking

Very efficient, the process was quick and easy.

First, the actual rented car was a diesel vehicle. During use, it suddenly showed a need to add AdBlue, otherwise it could not run normally after 100 km. After inquiring with customer service, I was told to buy AdBlue myself and then get reimbursed by the rental company. It took a lot of detours and wasted fuel to purchase AdBlue! Finally, after an hour, I bought it and got a receipt from the store (Total gas station). When returning the car, the rental company did not accept the receipt, claiming it did not list the AdBlue product name! We provided all evidence: a photo of the AdBlue warning displayed on the vehicle on the day of travel, photos of the purchase, and photos of adding AdBlue at the gas station, all with time stamps matching the receipt. We are still appealing and there has been no progress so far...

Good

I was offered an upgrade at a reasonable rate, however they failed to tell me that the car was a PHEV and there was no electric charge when I picked the car up, meaning that it used way more petrol than it should have. Also when I dropped the car off, there was no one to inspect it

Although there was a queue on arrival the efficiancy of the staff and number reduced any wait considerably.

Average

The staff was very friendly, and they provided us with a brand new car. I highly recommend their full insurance, which waived the fee for an additional driver, showing a lot of hospitality! The brand new Peugeot 208 was great to drive, supported CarPlay, allowing us to navigate and listen to music directly from the screen during our trip, which was very enjoyable!

I always choose Golden car when it is possible because good price for services. Once you learn their rules they are pretty decent company.

Smooth process and really enjoy "rebook" feature once the price goes down.

Once we we had been picked up the whole process was very smooth and the car was lovely and a joy to drive, it also had useful features such as rear view camera, very useful when fully loaded, and front sensors again useful as not used to a big vehicle. Would use again

The instruction for getting to the off airport car hire was - catch airport shuttle bus, where as it should have read - phone RentaCar and agree collection point. We wasted 1 & half hours before we were collected. Tip if you don't speak French as the people at Airport Information desk to call them.

Since the moment I started dealing with this car rental company, it felt like a nightmare began. First: They arbitrarily charged my card, and when I asked why, they said I had committed a traffic violation. When I asked where and when, they said it was my privacy and couldn't tell me. I'm genuinely puzzled by this logic—charging me without explanation and using privacy as an excuse! This company exemplifies what it means to be unreasonable, rude, and unscrupulous! After that, I was constantly worried that my credit card would be charged again at any moment! Second: Unluckily, we broke a taillight cover due to a steep road. Without any discussion, they charged me 1800 euros, equivalent to 14,000 RMB. My bank account was debited in the same month. I hadn't opted for their insurance because it had a deductible; instead, I took full coverage in my own country as it had no deductible. After repeatedly contacting them about the car damage, I got no response other than the charge—they utterly ignored my claims. Thank God, it took 71 days after returning the car for them to finally cover the damage. I hope my bad experience serves as a warning to others. In my memory, no one at this car rental company ever smiled; it felt like renting from them put me in their debt, and they were all very disdainful. Regretting my choice to rent from this company!