NICE CAR RENTAL REVIEWS

Tres mauvaise expérience, plus de 3h d’attentes pour récupérer le véhicule, un personnel désagréable à souhait. Notre week-end à très mal commencé.

Ras

Polite, effective and quick staff for a competitive price.

The rental car proposed me to pay for insurance “super relax” which I accepted due to the fact that my insurance was limited to CWD.

Everything was good, for my first time on this application I’m very happy, I just continue to use it. Thanks!

Their office is very difficult to find, but the personnel was very kind and even waited for me outside office hours after my flight was severely delayed.

Waited for half an hour, drove around the airport five times to return the car, but the car was in good condition, brand new.

We arrived very early, there was no queue, we were the first ones there.

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It was an absolute zoo at the counter. A full hour of wait. No line. No priority even if there was a number distributor....they did not use it. The staff person had to type all the info even if had fill all that in at the time of the reservation.

The location of Truche location at Nice airport is a bit out of the way, but easy to find. The correlation of this is that there were no queues and the paperwork and pickup of the car took less than 10 minutes; drop-off and car check took 5 minutes. Painless and pleasant service and all staff could speak English if needed.

The staff were quite friendly.

A male attendant at collection, challenged my booking done via yourselves and in disagreement with my understanding of the terms and conditions was extremely rude. He SWORE at me in French on several occasions, assuming I could not understand him as the conversation was being held in English. A female colleague took over and sorted everything ou for me on this occasion. The could not give me the Citroen C4 that I had requested. The return of the vehicle was very smooth.

Retrait au guichet interminable, une voiture dans un très mauvais état, intérieur très très sale. Voiture récupéré avec un problème mécanique et un défaut électrique. Vente additionnelle du conseiller abusive!

Will use you next time!!

Thank you!!

Worst car rental company I've ever seen (and I've tried a few!). First, in Nice airport, Rhodium doesn't have a counter. You have to go to Goldcar. Funnily, I booked at Rhodium precisely to avoid Goldcar because of some bad previous experience with them! I had to wait for about 45min (2-3 clients). Then, The deposit policy is terrible and can be regarded as forced sale (if you don't want to pay for the expensive additional insurance, you have to make a deposit of 1228€ in my case). The woman wasn't very polite either. The car was parked in such a way that I couldn't even get in (I had to crawl via the passenger seat). The car wasn't in perfect condition, but none of the damage was reported on the papers I was given. So be VERY careful with the preliminary walkaround, even though the parking lighting isn't great. When I went back to the counter to report the damage I had noticed, I was almost insulted by the same woman, who clearly threatened me that my deposit might not be returned if I reported that many scratches.

The booking system was easy to use, and the price drop monitoring with automatic re-booking was a nice bonus! I was surprised, but it actually saved me quite a lot. The only problem is that it was never mentioned during the booking process that I would have to get the car from the Goldcar counter. Had I known that, it would have been a no-go for me.

Got a free upgrade, lucky me!

Fanstastic team they provide to me a beautiful car and take care for everything. Amazing team!

Ye Your advert is totally misleading and stated a Ford Galaxy or equivalent 5 seater so I thought I was getting a Ford Galaxy but to get that I had to pay 150 euro extra was is that right!!

The rental location moved from Terminal 1 to Terminal 2. After various inquiries, we found the rental point at T2, where many car rental companies are located. We took a number and waited, but noticed that people who were ahead of us had left, yet we were not called. The staff helped Western customers who arrived later before us. Finally, after about 40 minutes of waiting (despite many empty counters), we were served. Because we didn't read the details carefully, we booked a manual car instead of an automatic. The car rental desk told us that we had to pay extra for an automatic, so our original 50 euro per day rental increased by 33 euros (originally 80+ euros but discounted to 33 euros). After adding various fees (10 euros per day for an additional driver, 70 euros for crossing into Monaco, 20% tax, etc.), our total changed from 500+ euros to 1041 euros before the process was completed.

Long wait to get to thé counter, then a long walk to the car to find out somebody else was already leaving with it. I had to go back and get another car.

Il est navrant de devoir patienter près de 2 heures dans la chaleur, avant d'être servi. D'autant plus que je me suis trompé de numéro ( j'avais 79 personnes devant moi ). On m'a proposé de prendre un nouveau numéro et de refaire la queue ou....accepter de payer 50 euros pour être servi tout de suite. C'est simplement scandaleux !!! Heureusement, j'ai été pris à part par un de vos agent qui m'a donné le véhicule en 10 minutes. C'est vrai qu'il y avait beaucoup de monde, mais il est bon parfois d'anticiper.