AUSTRIA CAR RENTAL REVIEWS

Car with Hungarian plate cannot pay parking and therefore cannot be parked in whole Wien! No bill still received from Usave

Too many pitfalls! Frequent charges for minor scratches without any notification! I had to disable my credit card's international payment feature!

Extremely unprofessional staff trying to exploit us during the COVID situation to charge extra for early drop off. ( you read that right , dropping early costs you more than twice the original rental). What’s worst you pay 20% VAT ON THAT

Professional and good.

All was OK. Thank you for the good services.

Was not clearly stated that there was a €45 airport terminal pick up fee during booking and after rental. Was only advised after we dropped the car off.

Very long queue to pick up car - waited for an hour! Helpful once we reached the desk.

Easy to use. Good communication. Fast reply to a query raised.

The waiting time for processing was long, and they made unauthorized charges six months after the return!

The local rental company staff had a bad attitude. The rental agreement did not mention that dual-branded VISA or MasterCard credit cards cannot be used. When picking up the car, the staff said only single-branded VISA or MasterCard credit cards are accepted. I contacted the rental company but the local staff refused to help. This is a problem with the rental company, and I could not pick up the car even though I had already paid. Now, the rental company is not refunding my money.

Received a brand-new car, very smooth experience

No instructions for drop off and no signs regarding such so spent some time driving around trying to find locations.

Good service. The lady provided pick-up and drop-off.

When picking up the car in Innsbruck, Austria, the female staff member insisted that I pay extra for a rental deposit insurance, about 30 euros. When I refused, her attitude became very unpleasant.

Very satisfied! The staff were very friendly and provided detailed explanations.

Top Service, See you soon again

Considering this was during a COVID-19 pandemic, everything went pretty smoothly. I only have three small remarks: the inside of the car wasn't clean, the blue chip they asked us to return was taken by the parking machine right on our way out (at pickup) and I still haven't received my deposit back. I assume this is due to the fact the drop-off was done contacless, so it'll take them a bit more to check things.

All good.

9

the people were very nice in explaining the process of international boarders and getting the appropriate paperwork

The service attitude was good.

Since the store didn't accept Visa cards with a UnionPay logo, our original reservation couldn't be completed. We rented two station wagons and encountered the same issue. Luckily, the third person in our group had a single-currency Visa card and also had a driver's license and translation booklet. The rental company managed to arrange an 8-seater Ford van for us instead of the two cars, accommodating all seven of us. We rented the car directly at the counter. We had a lot of luggage, so it was a bit cramped, but at least we could hit the road. Otherwise, our planned self-driving trip for the next ten days would have been disrupted. The staff at the car rental company was very patient and friendly and took two hours to sort everything out. After negotiating with QEEQ, and with a written statement from the car rental staff, QEEQ agreed to a refund because it wasn't specified that dual-currency cards wouldn't be accepted. Although it took some time to communicate after returning home, QEEQ fully refunded me in the end. Considering this experience, I will choose QEEQ again next time. I also advise everyone to have a single-currency card ready.

Upgraded to a Ford SUV, very nice