BUCHBINDER CAR RENTAL REVIEWS IN AUSTRIA

The service was provided by a nice guy with good English communication skills. Since we picked up the car early, there was no need to queue and the process took less than 10 minutes.

Discovered unexpected charges on my credit card after returning home.

The rental company is not worth the good ratings. They downgraded the car I reserved. I booked an Opel Astra, but they gave me a Skoda Rapid. Do they think Chinese people are fools?

Incorrect return instructions

Reception staff were not very patient with customers.

The service was good. I thought a small rental company might cause trouble, but everything went very smoothly.

Good vehicle, satisfactory service

Decent

Poor English skills

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

Good service and attitude

This car rental company barely had any of the reserved models. Several of us booked Volkswagen Passat station wagons, but we were given Opel station wagons instead. Their attitude was very firm, saying that's the only car available. Even after trying to coordinate with the rental platform, nothing changed. It's unacceptable to bait customers with lower-priced Volkswagen cars and then provide something completely different. If possible, I would give a negative rating. One wise friend who didn't choose this company got the car he reserved even though he picked it up later. Infuriating! Also, we saw a low tire pressure warning on the dashboard. The desk staff tried to brush us off by saying it was because of the winter tires. We insisted on having the tires checked, and it turned out one tire was nearly half deflated. It needed to be reinflated. This desk staff could have put us in serious danger! Extremely irresponsible!

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

Absolutely disgusting car rental company. The day after returning the car (with no issues reported at return), my credit card was inexplicably charged over 1700 euros without any notice. The resolution by ZuZuChe was very weak. I advise against using ZuZuChe for overseas rentals. Instead, go directly to large international car rental companies. ZuZuChe's partners are all small companies that probably make money by scamming customers. ZuZuChe should compensate customers for their losses.

It might seem a bit late to leave a review two years after using the service, but I felt compelled to share my experience. I rented a car to go to Germany again but couldn't find the same cheap prices as before. The Ford Mondeo station wagon was very practical and had great value for money. The staff's attitude during the rental process was a bit poor, likely due to language barriers. However, the staff during the return process were great - they were quick and only checked for any bumps at the four corners of the car and looked at the fuel receipt.

Got the car with very Slovenian number in Austria So I was stoped in every police and border stop

Super little van/car ,a bit thirsty on the diesel but we got all our Wanted requests from very efficient buchbinder staff.

Excellent price, great reminder emails with information on rental ,A smooth easy experience.thankyou.

I had read some not-so-great reviews about this place on Google Maps, so I was a bit worried. But when I went there, there was no queue, and the staff was quite friendly. However, their strong German-accented English made communication slightly challenging. The process of providing an international driving permit, license, credit card, and passport was straightforward. Overall, my experience was very good.

Vehicle condition is not correct, brakes are bad!

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Worked great.