Generally, the service abroad is excellent and people are very polite. The only issue is the language barrier, as communicating in English in Hungary can be challenging.
The counter staff was good, did not try to sell additional unnecesssary insurance. Prompt service, car was ready. I did not get the car though. I booked an estate but got a small-medium SUV. Not sure if its an upgrade. In any case the most important to us was the luggage space. Thankfully we were able to just about squeeze ours in. I specifically booked an estate for the purpose of the luggage space.
About QEEQ:10.0/10
I am happy with the level of engagement even after booking. I was reminded 9f my booking, pick up and drop off process and locations. All very clear and makes it feel like I am not left on my own after the booking.
We originally booked a Mercedes-Benz Vito, but we were given a Ford Transit instead with no option to discuss it. After refueling the car, we also had to add AdBlue, which was very inconvenient. Even after filling up the AdBlue, the car kept falsely alerting that it was low. The entire trip was really unpleasant.
Demanded extra insurance payment. Charged 300 euros to the credit card after returning the car and received an email claiming a scratch. This is a lie! I took a video. After returning home, they charged 300 euros on my credit card saying there was a scratch. It's unfair since I took a video as proof, and they also forced me to buy insurance.
I was scammed when returning the car. There was a very tiny scratch on the tire that could be wiped away easily, but the staff charged me 110 Euros. This car rental company is fraudulent.
The service was decent, but the fees were not as displayed on the platform. Renting the car for three days required buying insurance for 105 euros, otherwise, there was a 3000 euros deposit. They provided a Skoda Kamiq, which was fine to drive.
This is a scam targeting Chinese tourists, creating a perfect trap with pre-authorizations, fabricating non-existent car damages, and stealing from customers' credit cards! Blood and tears warning: Stay away from this company!
The staff had a very good attitude during pickup, didn't push any insurance sales, and there were no hidden charges. The inspection during return was very thorough; I've never experienced such a detailed check before.
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Judith Gracie
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