The car stalled, and the roadside assistance hotline was not answered. From 12:30 PM until 10:30 PM, it took a full 10 hours for assistance to arrive. The rescue personnel did not speak English and communication was through others. They got the car started and said to keep it running for 30 minutes before turning it off, but the car wouldn't start again the next day. This back-and-forth wasted two days, forcing us to change our itinerary and return to Budapest a day earlier to return the car!
The new vw Polo was great, the interior was impeccable, nice extras were the adaptive cruise control and the intelligent lights.
It may be that previously the tank was not completely full (took a few more liters to fill it up than the travelled distance would suggest) not a major issue though, it was still a very good deal.
They prepared a manual car but I boked an automatic. They replaced when I pounted the mistake aout upon seeing the car.
The process of picking up the car was very slow.
On return I arrived a few hours earlier to return the car. It was during normal opening hours but nobody was there. I had to wait 30 minutes as the branch was short of staff. They went to pick up a car from service.
Easy to pick up and return the car. The only pain is the fact that car park at Budapest airport is under construction. You have to walk 5-10 min or wait for shuttle bus to get to the rental center.
I bought extra insurance from easyrentalcar already .they try to upsell me their local insurance for a better coverage.i don't want to pay double coverage.it doesn't make sense .it makes me so scare to drive and park my car on the street
“Overall it was fine besides the fact I was waiting more than an hour for the car to arrive”
About Hertz:10.0/10
My car exceeded my expectation.
But I waited at the counter for more than an hour because Hertz didn’t have the reservation….?
So I got an upgraded car ?
I have been picked up at the airport and quickly taken to the site. The office staff was helpful and kind. They gave me a better car than i booked. Overall good compared to other companys. The only downsize is the interior cleanliness as it was definitely not cleaned after the previous driver. My deposit was released in 1 day.
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