The only difficulty we encountered during the whole process was getting through the barrier of the airport car park. It caused us some consternation, but was soon fixed by the rental company. Otherwise it was fine with no hidden costs, which was the prime driver in my choice.
They share a counter with other companies, but the car model we confirmed on the website wasn't available when we got to the counter. It took a lot of time to switch cars, confirm the model, check prices, and wait for the car to be cleaned, which was very frustrating. With the driving license certification provided by the rental company, we hardly needed to use our actual driving license.
This was my first time renting from Budget. Later I found out that Budget and Avis are the same company. Back in 2012, I rented from Avis in the U.S. and had a terrible experience, so I never booked with Avis again. This time, Budget was in downtown Barcelona, and the process was satisfactory. There were no other customers at the time, so it was quick. The staff spoke good English and were very attentive. I had booked a Golf but got a new red C4 instead, which was also nice. Returning the car was even simpler; they almost didn't check it. Oh, it seems they did glance at the fuel level. Overall, it was a pleasant car rental experience.
“Value for money but short on cars had to come back next day for right car”
About Budget:9.7/10
Tried to charge me for fuel but had to show them it was Full to Full.
Then gave me a van instead of a car and said they didnt have anything else.
Was asked to come back next day and picked up a better car.
Hassle but worth it in the end
“Non-transparent information at all but good service”
About Budget:8.0/10
I have doubts with the detail of the payment when returning the car since they charge me not informed insurance at the time of leasing the car...
About QEEQ:10.0/10
Good aplication
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