The staff at the rental company were honestly amazing. Super friendly, easy to talk to, and all the paperwork was handled really smoothly. Even when their system went down that day, they switched to filling everything out by hand and still got it done really fast.

The price is fair and reasonable. This time renting from Budget in Milan went relatively smoothly. The rental fee was calculated with an additional deposit for a full tank of fuel. Previously, I had a different company in Milan that did not honor the booking price. The rent for 4 days was only 160 euros but they asked for a 1000 euros deposit. I refused, so the reservation had to be canceled.

We waited for 90min after a 16h flight to receive our car. The car we booked wasnt available. Never mind, no guarantee for the booked class. The issue was the very long waiting time with not enough agents at the desk and IT systems that didnt work. Very tedious - have experienced way better in Italy even with the low cost rental companies. Our car got damaged and immediately after returning the car EUR 1400 was charged to my credit card. Without any information on the actual damage. I called the hotline, very rude and not helpful at all. In the end the guy just hang up the phone. Explained to me that the actual damage was below EUR 1000 after three weeks but refuse to return the outstanding monnies. BIG Mistake to book Budget.

Very easy to locate and obtain/return the car. Staff was incredibly helpful and friendly.

Great, easy to use platform. Will use again in the future.