Very accommodating as they were able to change our pick up location at the airport rather than from Airlie Beach given that the beach location would have been closed by the time we would have landed.
Simon who was the Europ car representative, was superb with accommodating our needs and changing the pick up location.
Front desk representative for europ car at PPP airport was very detailed and accommodating as well.
As I was organised the trip for guests who are paying for the trip including car rental fees. Even though I was the main driver, the guests still will to use their credit card to pay. However it was not feasible under your policies. This should be more flexible.
Last time I rented a car in the US, I was overcharged by $10 after returning the car. It took more than three weeks of back-and-forth communication, including sending information and photos, and it still hasn't been resolved. This time in Australia, I received the car with less than a full tank of gas, not up to the F mark.
“All great except having to deal with europ car customer care centre in philipines.”
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
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