Positive
1. The customer service during pick-up was fast.
2. The customer service during drop-off was equally faster and smooth.
Negative
1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation.
2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip.
3. and because we have to adjust our trip, we have to extend our rental.
4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.
Very satisfied! Since it was late at night, there was no waiting in line, and everything went smoothly. Completed the paperwork independently and went to the parking lot to choose a car.
It took almost an hour and a half to get the car. I paid for a full tank of gas, but the car had only a quarter tank. They only filled it up after I raised the issue.
Charged me for what already paid, qeeq support is working with me on the issue
About QEEQ:10.0/10
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Customer Service
Unexpected bad experience.
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