Alamo and National share the same rental center, but the signage is a bit small. The service process is straightforward: you only need your driver's license, a translation, and a credit card to pick up the car. The pick-up process is extremely simple: give your rental slip to the staff, and they will lead you to three cars. You can choose any of them. The return process is also very simple; the staff will just check the exterior and features of the car. Additionally, most cars are relatively new. I rented a car on December 18th, and it was manufactured on December 1st. The car was in excellent condition! If you don't often travel long distances, you might not need to rent an E-ZPASS since it costs $4-$5 per day. However, if you frequently change cities, having E-ZPASS for quick toll lane access is very convenient. Typical tolls range from $1.40 to $4. Especially on American highways, there are fast toll lanes (up to 65MPH or 120km/h) for quicker passage.

The service staff kept trying to add extras even when I said no. She wasted half an hour. There were only Camaros, not Mustangs. The trunk was very small, so I ended up paying an extra 800 RMB to switch to a Jeep Cherokee. If I had known, I would have booked a Cherokee in China for 1100 RMB less. It feels like they're taking advantage of Chinese customers. I won't choose ALAMO again.

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

The staff at the rental location were very welcoming and provided great service.

It was quite convenient. I booked on QEEQ, brought the rental contract, two driver's licenses, and passports, and the process was very quick. Self-pickup and drop-off at Pittsburgh airport were straightforward. The staff at Alamo were friendly and didn't push any additional insurance or upgrades, and they provided an English version of the GPS. When returning the car in the morning, someone came to take the car at 5:40 AM. We handed over the keys and GPS, they checked the car for any issues, and then we were off to catch our flight. If we need a car in the future, we will book Alamo on QEEQ again.