“Mr. Nabil. Great professional service at Europcar Geneva airport (French side )”
About Europcar:7.0/10
rental counter was soso, the salesperson do not really explain the detail how to check the car or explain that customer must check within 2hrs if there any damage of the car..all in French and counter should explain to the customer but instead trying to sell customer many things..
however, the best staff at the pick up area is Mr. Nabil..he is very good, explain how to use the EV car as this is the first time i use EV car..he spent at least half hour explain how to use. This is customer service..Mr. Nabil should be manage the entire Europa at this division and should at least get bonus and get a good raise for his good attitude and services. Very professional..unlike the staff from the counter which is very poor service.
Je loue chez Europcar depuis 35 ans sans jamais avoir eu un problème.
Monsieur ANCRE me dit que je suis bloqué chez eux et qu'il ne peut pas me délivrer le véhicule. Je lui ai dit que ce n'était pas possible, il a cherché la raison mais ne dispose pas d'informations.
Au bout d'une dizaine de minute il s'est rendu compte qu'il y avait une erreur de saisie de numéro de permis, il s'est excusé et m'a surclassé. Je remercie Monsieur ANCRE pour son sens commercial et son abnégation. J'ai eu une belle frayeur... La voiture était parfaite et aucun problème à la restitution.
About QEEQ:10.0/10
Tout a été parfait, je découvre EasyRentCar avec bonheur. Le délai est un peu long pour la confirmation, ce qui peut être gênant pour l'organisation du déplacement.
Je vais faire de la pub et parrainer des proches tant que les prix resteront compétitifs.
The returning of the car was awful. We were provided zero information about returning the car to the French side of Geneva airport which meant we nearly missed our flight home. It was only until we went to see the Europcar Swiss side team that we received a map to access the French side which was extremely complicated to say the least. Will never use europcar again
About QEEQ:7.0/10
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