Easy, convenient & Clean Car

Overall it's quite good, but there are no clear drop-off instructions at pickup (or in related documents). The entrance to the parking lot overlaps with other rental companies and can be easily blocked from view by other cars. Some front desk staff were not very helpful when asked questions (although most staff were very good).

Clearly fraudulent and deceptive practices

Convenient and fast!!

Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

The car pickup and return process was quick and efficient, which was great. However, the staff left promptly at closing time, so some minor issues were unresolved. Later, coordination was handled through QEEQ.