They added an insurance even though I said basic insurance is fine. When signing, they directly asked me to sign, a hidden fee. Next time, I will definitely record everything. Also, I chose an Elantra but they gave me a Corolla, which is much cheaper. No matter how I argued, it was useless.

Phoenix City

The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.

Car was practically new and drove like dream. Very spacious and kids loved it too. So was very happy. However price was a bit higher than I anticipated. Booking price got increased by $100 at least.

Booked car seats for kids and a baby but when I got to pick the car up there was only one car seat coming up this additional cost at collection.

Went to the East location. The worker stayed on the phone talking about personal drama for 6 minutes while I waited to be acknowledged (even had the other person on speaker phone!!!). When he was done with his incredibly unprofessional personal call he was so rude I decided to leave and go rent from Minards for the day instead. Didn't even use the vehicle due to the staff. Will forever stick with Enterprise after the experience.