Overall satisfied. We almost couldn't pick up the car because we didn't have a Chinese credit card with a chip, but they allowed us to take the car and even gave us a free upgrade to an SUV.

They promptly added more desks and staff when there were long lines, very good.

The pick-up and drop-off process was very convenient. Although I rented the car for 4 days, I only used it for 3 days and was charged accordingly. The car was very new.

Like: No problems with our rental, other than figuring out the fancy controls on this newish model Subaru. Felt like we got a good value, and the staff was efficient. Located offsite from the airport, but they sent someone to pick us up. I was glad I called a few days before and touched base with them. That's when they told me about their shuttle service.

Like: easy. good price.
Dislike: headrest was a little to far forward