Very satisfied

We agreed to pick up the car a bit earlier and return it on time, charging by the day. However, when returning the car (because we picked it up two hours early), they charged us for two days, which seems like a clear case of malice.

Picked up the car at the AVIS central train station location. Not only was the staff extremely rude, but we had reserved a 7-seat Ford Explorer and they first said the car we booked was unavailable and gave us a compact KIA instead. According to the policy, they should have provided us with a Chevrolet Traverse of similar class, but the staff insisted we pay an extra $35 per day. This is ridiculous! After that, they confidently informed us that it was a 'pick up empty, return empty' fuel policy, which is very inconvenient and costly for travelers. We used to trust AVIS, but we will never choose AVIS again.

The return location was not clearly marked.

車輌は、外観にややキズがありましたが、きにはならない程度でした。 装備はなかなか満足、燃費もよく返却時1どの給油ですみ快適なレンタカーライフを送れました。

価格比較情報や車種情報が見易く、今回初利用でしたが、とても快適に予約ができました。 予約後もフォローメールか来るので、安心できました。 次回も利用したいです。