Outstanding service from Budget at Norwich Airport.

Great service, no hidden charges. The car provided was very new, a new model Peugeot 3008. It was a perfect trip.

The vehicle is new and in good condition, and the staff is fairly enthusiastic!

Upgraded on arrival, slight confusion over where to leave the car on drop off, but was able to speak to someone there even though it was early.

The car was in a very poor state, despite being told I was being switched to a 'newer car' there was a list of 7 elements of damage to the car on the original rental agreement. On inspection once I went to pick up the car, I found 3 other serious bits of damage to the car, 1 involving the lights that had not been noted. I have attached photos of these. On returning to the car rental desk (as there were no staff in the parking area), I had to wait for previous customers to finish their agreement before flagging up this damage and having my rental agreement amended by hand and signed. I have attached a photo of these amendments. I don't believe this car should have been rented and it had not been well cleaned in advance.