A perfect rendezvous ride along Great Ocean Road.

I returned the car on the scheduled day at the branch, but due to either miscommunication or improper handling of paperwork by the staff, the airport branch where I originally rented the car thought I hadn't returned it. They later notified me via email that I was two days late.

Due to the airport location being fully booked, we had to pick up the car at an off-airport location that required a shuttle. The shuttle driver was very rude and lacked any sense of service. After picking up the car, he wouldn't let us stop in front of the office to load our luggage because it would block other passengers. He made us move to the parking lot, not considering that we had a lot of luggage and were traveling with elderly and young people.

Easy enough to catch shuttle bus but not great directions in confirmation of where to catch shuttle from.

Easy to book, good pricing but not easy to distinguish between pick up at airport and shuttle pickup

Car not properly clean n demages on car not inform

Price is reasonable

i waited for so long for the delivery bus. And i missed 2 buses because i didn't know that reservation is needed!