the car was all scratched an not enough tire air . as we started driving the 'warning lights went on

it was not written that after 23:00 will need to pay extra - very disappointing

waited for the car two and a half hours. it was terrible.

1. The vehicle return process was made exceptionally painful and time consuming in that (a) Pisa airport signage is very poor in terms of guiding you to the car rental return location; and (b) the SicilybyCar return process out in 30C + heat was manned by only one very willing but very very overwhelmed staff member. Tempers were seriously frayed and I’m not sure how the staff member in question was able to remain calm under intense verbal pressure. 2. Found out at check in that the excess elimination insurance that I bought worked in an unusual way in That I would have to pay Sicily by Car up to €1600 and then reclaim that somehow or other from Easyrentcar or the insurer direct. This should be brought out in BOLD type in your terms and conditions as it is most unusual in my frequent experience of renting vehicles

Over the internet we make a reservation (completed): car Fiat 500 = 30€. When we came ob the airport we get Peugeot 108 and have to pay 85 more €. So for fu*king Peugeot 108, 2 days, we have to pay 115€.

Quite slow service in picking up point, the car was not ready to be taken.

All very well.