Perfect - great car, easy pick-up/drop-off - no issues

Hertz Car Rental is indeed professional.

Satisfied

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

Overall, it feels above average. I had already purchased full insurance, and my previous rental company didn't even ask me about insurance, they just handed me the keys. However, the staff at HERTZ still asked if I wanted to buy insurance, and I explained that I already had it. Thankfully, they didn't push it further. Also, I don't quite understand why, but the previous rental company only made a symbolic charge of one unit of local currency on my credit card, while HERTZ charged over 300. I'll have to check my statement later to see what's going on.