All went very well and would be happy to repeat it

Had to pay extra for a downgrade

There was hardly any queue. Was told at pickup that upgrading to an automatic model would cost 15 euros per day, paid a 125 euro deposit with a card. After returning the car, I saw on the statement that I was charged 75.78 euros for 2 days! During the return inspection, they just asked me to sign without saying anything, and half an hour later I received a bank notification that 533.85 euros were charged. Went back to the return location to inquire and found out that I was inexplicably charged 547.56 euros for vehicle damage! I was very careful with the car and did not have any scratches!

The store location is extremely hard to find, and the pickup area is not in the same zone as the reception. Communicating with the staff at the reception, who speak poor French-accented English, is difficult. After completing the rental procedures, the staff provided just the route to the pickup area without any guidance, and no one told us about the parking entrance for returning the car. When returning the car, there was an extra charge of 40 EUR. The staff responsible for the car check said he only handles the car condition check and is not responsible for explaining the rental charges. It was already 10 PM, and we couldn't communicate with the store staff anymore, so we had to pay an extra 40 EUR. Later, I found out that the reception staff had sold us a full insurance package for 14.04 EUR, despite us clearly stating that we didn't need their insurance. There was also another unclear insurance charge of 9.25 EUR on the bill, and a service fee of 13.9 EUR. This was our first time renting a car abroad, and we ended up paying an extra 40 EUR. Very dissatisfied! AVIS, known as the top overseas car rental company, uses this method to make (trick) money, which is really disappointing! I won’t choose this company again!

The service was quite good, but the efficiency is not as high as in China. We had to wait quite a while at the pickup counter, but returning the car was very convenient. We opted for full insurance at the counter to avoid any disputes, making the return process smooth with no extra charges. We had booked a Mercedes C-Class, but it was upgraded to an S-Class at the last minute, and the car was excellent!

The best car rental!

Truly make us easy