The AVIS at Lyon Airport is large, located within the car rental park. The staff have a very good attitude, especially the gentleman during the car return—he was particularly charming.

Despite all precautions, I was still charged over 1000 euros for insurance without my knowledge. Firstly, they added an additional driver fee of over 300 euros, and upon returning the car, they had me sign and charged me directly, even using the deposit to cover the insurance costs. It was extremely disappointing to be charged an extra 1000 euros for insurance on top of the full coverage I had already purchased. They even switched the car to a French model.

The service was okay. However, they required a €3000 pre-authorization without full insurance. A bit too much.

The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.

Fuel tank was not full upon pick up and staff did not let me know I just needed to return as it was, they told me to fill it up to max, which apparently when I returned was not supposed to.