Good

When I rented the car, I added a GPS, thinking it was integrated into the car. So I took the keys and went straight to the car, only to find out later that the GPS was a separate device rented at the counter. The employee at the rental counter didn't give me the GPS device even though I was charged for it, causing me to spend 30 minutes looking for it in the car. After asking nearby staff, I learned that the GPS is a separate device and needs to be collected at the counter. I had to run back to the rental counter where the embarrassed employee admitted they forgot to give it to me, wasting my time. It turned out the car had Apple CarPlay, which I connected to my phone, allowing me to use Baidu/Google Maps. This was much more reliable than the rented GPS, which I ended up not using at all, wasting the GPS rental fee.

The staff was very friendly. They indicated that since we had already purchased full insurance, there was no hard sell for additional insurance. The return process was also very convenient; a staff member just checked the car briefly and we were good to go.

Highly recommended

Thank you for upgrading our rental to bigger car

The price of fantastic and I cannot believe it with this price and such and condition

Overall experience was fantastic and I will go with them in future. I had rent from other companies during my trip to Melbourne and Brisbane and this is the best and in terms of pick up. Nothing can compared to the convenience.