The car rental process was smooth, and the staff handed over the keys, directing us to the Europcar area in the parking lot to pick up the car ourselves. We originally booked a Toyota Kluger but ended up with a Hyundai Santa Fe, which felt like a downgrade. Nonetheless, the car's condition was acceptable, having only run about 21,000 kilometers. The car didn't have any floor mats, so after one day at the beach, the interior was full of sand. Luckily, later at a friend's house, we borrowed a vacuum cleaner and took a long time to remove the sand.
Overall service was satisfactory. There was an accident during the trip, and it's been over half a month without a charge. Not sure if the final repair claim will go smoothly.
As Easyrent is a different company the Europcar found it difficult to access the booking information and had to add the second driver information manually, which took a little time. Not sure if this is a common problem or not?
About QEEQ:10.0/10
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Customer Service
Great vehicle and very competitive price.
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