It was great experience hiring from Hertz overall. The price of rental was best ever and the cars were good too. My original car was great but it showed check engine light so had to get it replaced with a different car. Replacement procedure was straight forward. Thanks for the great and professional service
About QEEQ:10.0/10
Best service received from qeeq. It was first time using qeeq. Great experience booking vehicle with booking confirmation straight away and great service by customer service agent later on. I tried trip.com for same rental and they couldn't confirm.... Qeeq is best
The staff at the Hertz location were unreasonable. Arrived at the rental company 10 minutes early, and they tried to charge us for an extra day! Thankfully, the rental platform adjusted the fee for us.
The store offers a free shuttle service to the airport. It was early morning when I arrived, so there were no other customers and no queue. The staff added several charges without prior notice. When I asked about these charges, the staff was very impatient and claimed it was delaying her time to leave work. She only agreed to wait for me to contact the car rental service after I insisted.
Hertz is a big company with many locations and cars, and the cars are very new. The Los Angeles airport branch is very close to the airport, making pick-up and drop-off very convenient. Our flight was delayed by several hours, and we were worried they wouldn’t hold our reserved car. We arrived at 2 AM, and the staff was very accommodating, and we got the model we reserved. We rented a GMC YUKON XL because we had 4 adults and 2 kids. The car was new, in great condition, and very comfortable for the 5600+ kilometers we drove. The price was reasonable, just over 10,000 RMB for 17 days, and fuel cost was lower than expected, only 400 USD. We will use QEEQ again and will choose Hertz first.
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Amazing experience overall Thanks
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