Car rental experience was exceeded my expectations. There's a little bit of wait on the line to accommodate but reasonable when you are renting a car. The car is immediately available after the counter check-in.
About QEEQ:10.0/10
I would like to suggest that all information should be disclosed to avoid the long wait on the line up in the counter.
“Terrible experience. Do not fall for this completely fake come on.”
About ACE:6.0/10
Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.
“Rental never occurred because of impossible communication with ACE!”
About ACE:2.0/10
I was unable to obtain communication with anybody on my arrival into Houston Bush on May 7th, and ended up renting from Advantage. Your phone system messaging was awful, un-intuitive; did I understand ACE offices close at 3:00pm??!!
“Great car. A few customer service issues and surprises.”
About ACE:6.7/10
When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"...
It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.
Like: Fast Shuttle experience, great customer service, and friendly staffs. We received the car that was better than what we had imagined. Thank you. Dislike: The rental location is a bit too far, but the shuttle was fast.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users！
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Service is amazing. Thanks to Nancy!
Relevant Reviews on ACE in United States
J.Wood
-
-
-
-
View more >D.Wilson
-
-
-
-
View more >M.Davidson
-
-
-
-
View more >-
-
-
-
View more >K.Chan
-
-
-
-
View more >Dislike: The rental location is a bit too far, but the shuttle was fast.