The guy on the desk at Goldcar was possibly the rudest person I have ever dealt with. He definitely shouldn’t work in customer service. He was very put out we had our own Insurance and therefore did not require his. If goldcar and up as an option in qeeq again I would not book.
The store charged additional fees unfairly, claiming that the Spanish driving license of the driver was less than 5 years old, and therefore charged more than 30 euros as per their website regulations. Fortunately, after seeking help from the rental car platform, it was confirmed that only drivers under 26 years old with less than 5 years of driving experience should be charged. The rental car platform quickly refunded us the fee.
I was happy with the service and the car. However, there was an extra unexpected charge when I collected the car. It wasn’t clear what this was for as it was suggested it was for airport taxes, but EasyRentCars stated all taxes and fees were included.
Goldcar was fine and very good value for money. However, trying to return the car to the Goldcar desk area was a nightmare!
Going round in circles and trying to find access to -2 level was a real challenge!
Even having to go the wrong way down at the -2 level in the end!
A real hassle when signage contradicts and then disappears not helpful.
And time spent at drop-off was mostly trying to find it!
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Customer Service
Goldcar are a very rude aggressive car hirer.
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