I had already purchased insurance on the rental platform but was still recommended insurance by the staff, which I agreed to in confusion, wasting money. The worst part was that the Chinese navigation device I rented was extremely expensive. I didn’t pay attention at the time, and the communication language barrier made it worse. I will never rent this kind of thing from the store again.

I booked a Cherokee, but they didn't have one available and refused to upgrade. After insisting, they finally gave me a low-end model that wasn't four-wheel drive.

First time using this company, the service was pretty good, the car options were even better than my customized selection

Not bad, they upgraded me to a BMW X3

Didn’t like being asked to upgrade for more money on a car we didn’t need, trying to up sell on pick up