Convenient pickup and drop-off, plenty of cars available

They made a mistake with my order and charged me over 500. I had to show them the order to fix it and finally got the right car type.

Not as enthusiastic as before, constantly recommended more expensive cars and made us buy additional insurance

We were informed at pickup that we had to confirm the order at the self-service machine. The good thing was that the machine had a Chinese language option. However, for some reason, it would log out halfway through inputting the information, so it took nearly 40 minutes to complete. This was quite frustrating. Everything else was fine, and although the staff couldn't help much, they were very polite.

The procedures are quite simple, which is great. It would be even more convenient if the self-service system had a keyboard for car rental customers! The staff typically suggest upgrades or insurance purchases. They might seem displeased if you decline, but it’s understandable.