Europcar charged my credit card three times without my permission and only refunded after more than a month of repeated negotiations. The charges were explained with false reasons such as airport construction fees, late return fees, and car upgrade fees. After I provided evidence to dispute each charge, they had no choice but to refund the malicious charges. The communication process was very unpleasant, and the QEEQ representative was also very helpless. I have suggested to QEEQ to delist Europcar's models and recommend other travelers in Europe to avoid Europcar.

After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.

The car was good. The guy who handled the return was very nice.

Good.

I booked an Audi A4 wagon, but they gave me a Mercedes E220 wagon instead. Very satisfied! Picking up the car was just a matter of completing the paperwork at the counter and following the staff's instructions to get the car myself. Returning the car was even simpler: I handed over the keys at the counter, was asked if the tank was full, and was told everything was fine without them even checking the car. I picked up the car 2 hours early and returned it 1 hour late. No problem. Germans are so trusting and accommodating. Highly commendable!