Very satisfied, basically no issues.

The staff was very enthusiastic and patient, always thinking about the customers. Since I needed to install a child seat in the car, they always recommended the model with the largest interior among similar ones. Very considerate.

Very unfriendly service, all staff have a bad attitude, and they just keep asking for extra charges to make more money. They wouldn't give the car if you arrive before the scheduled time, and they charge an extra $60 for returning the car not even 30 minutes late, which is more than a day's rental. The worst part is the terrible attitude, especially from the Black staff who could be very rude. The worst car rental experience ever. Never rent from this company again, never rent from this company again, never rent from this company again.

I was told a drop off time that was incorrect by a phone agent and it cost me another day of rental cost.

First car wasn’t clean and had mechanical problems.