Forced me to add unnecessary insurance

They take advantage of people with poor English skills by adding unwanted extra services, which is very frustrating.

Very poor service attitude

There were a lot of people picking up cars, so I had to queue for a long time, but the process was relatively simple and efficient. Returning the car was extremely convenient and took only about 5 minutes. A big thumbs up! I rented a big pickup truck, which was a bit expensive, but it was brand new with only 10 kilometers on it, and even the protective film on the handle was still there!

They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!

The customer support promised to reimburse the amount that budget were claiming that I had to pay. That was positive support, but I was able to negotiate with 3 Budget representatives to get the promised rate