Very satisfied

I must say, it was excellent. The car we picked up was brand new with only 780 miles on it. Our FORD ESCAPE was upgraded for free to an EXPLORER. We drove 4000 miles and were very satisfied.

Our car rental process went very smoothly, and we were very satisfied with ALAMO's service.

At the store, they mainly tried to sell me insurance, and there was some attitude after I refused. Additionally, they charged me for a full tank of gas at the time of return (even though it was supposed to be returned full) and claimed it was included in the prepaid contract. However, they still directly charged my credit card. In hindsight, I should have refilled it before returning, but the gas cost they charged was as if the tank was completely empty. So, don't believe them if they say gas costs more near the return location.

Like: Very roomy and smooth riding Ford Excursion which was a welcome relief after a cramped 4 hour plane ride.
Dislike: Alamo did not have what I reserved so I had to pay more to get the Ford Excursion.