They even gave me a new car with fresh protective film!

When I checked car rentals in Boston for July 2022, Thrifty was at the same counter as Hertz. Hertz, Dollar, and Thrifty are operated by the same company at Boston Airport. Despite the different brand names at the counters, the pickup and drop-off locations are the same, and the staff are the same, wearing Hertz uniforms. The staff were very friendly. Make a joke or chat with them when picking up the car to build rapport. The waiting time depends; if many people on the same shuttle bus arrive, there might be a queue, but it wasn’t too bad. When I arrived, only Dollar had many customers picking up cars, while others had few. I asked a staff member named Martin why Dollar had more customers and was told it’s because they are cheaper. After comparing several companies, I found Dollar was the cheapest for the same car category. Renting through Hertz’s website ends up costing much more for the same car and location.

Prompt order response, but follow-up service was lacking

The company is large, offering a wide range of cars to choose from.

Your company clearly doesn't have Chrysler convertibles, only Mustangs. Why advertise falsely? Then you tried to make us pay extra to rent a Chevrolet sports car, which is twice as expensive. Various excuses were given, like the Mustang is not available, only one is in stock, and it's not coming back. You insisted we rent the Chevrolet. I said I don't need navigation or insurance, but you forced us to take them, otherwise the car price would be even higher. What's the logic? When I got to the US, it was too late to switch rental companies! It felt like there were too many uncertain factors, too many human errors! This company is nowhere near as professional, straightforward, and convenient as the SUV rental company I've used before. I couldn't even choose the car; it was forced upon me with additional charges. I booked a total price of over 2000 RMB, but ended up paying nearly 4000 RMB at the location. Terrible!