Like: Best price I found on car rental after searching individual websites and search engine sites. Dislike: Didn't have cheapest rate for our trip home so we booked directly from Alamo.
The service staff are extremely unprofessional. I rented a car for two days, misplaced a $600 GPS phone, and they charged me $1200. Finally, they admitted the mistake but didn't know when they'd refund me, nor did they apologize.
1. I booked a Jeep Grand Cherokee, but they gave me a Chevrolet SUV instead. 2. I specified returning the car at Salt Lake City Airport, but later found that our hotel was only a 10-minute drive from the airport (in fact, it was in the city center), so I asked if we could return the car in the city center instead. The answer was no. After returning the car at the airport, there was no service to take us back to the hotel.
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Customer Service
Affordable
Dislike: Didn't have cheapest rate for our trip home so we booked directly from Alamo.
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