Everything was smart and easy.

Counter staff deliberately misled us regarding Excess Insurance, claiming that it wasn't an insurance charge and we HAD to pay it..

Interrent / Goldcar in Menorca provide the worst pick-up and drop-off experience I've ever been made to suffer. Ever... Out of date and confusing signing makes you spend 30min in the airport before you find where the shuttle is. That is followed by 2 hours of queues under the sun with third-world services before you can pick up your car. And that is culminated with a drop-off that included about an hour wait for the shuttle. Worst experience ever... Never again Interrent. Never again Goldcar.

Was not located in terminal as stated but involved a shuttle-bus to a different location. Not a problem but I specifically chose it for the in-airport location. Disappointing.

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.