Overall good, but regarding toll road fees, the official website mentions only 2 NZD, while the rental company charged 6 NZD. Not sure why? If it's convenient, please check. Thank you.
The service at the airport location was average. Initially, the staff's English wasn't very fluent, and they seemed somewhat inattentive. However, the lady at the Picton location had a great attitude, was patient, and intentionally spoke slower in English. Kudos to her!
Picking the vehicle up from Auckland Airport was a little frustrating as the vehicle we hired wasn't ready for collection as it hadn't been cleaned. Required us to stand around and wait patiently whilst this happened.
Coming off a 3.5hr flight with 2 kids isn't exactly what you want to do as I had made the booking nearly 4 weeks prior, so the Hertz team had plenty of notice to get the vehicle ready.
About QEEQ:10.0/10
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