At the car rental point in Picton, a ship had just arrived, and I had to wait in line for half an hour at the office door. Two elderly ladies were working, and they were very friendly. When it was my turn, I had prepared all the necessary documents in advance; they reviewed them, swiftly printed the contract, and handed over the keys. The parking lot is about a 2-minute drive from the port office. One of the ladies, worried I might not find the car, accompanied me to the parking lot. There were no upsells at the counter; they just asked if I needed to return the car with an empty tank. They informed me the gas price was 2.5 per liter and assured me that full insurance covered everything, advising me to drive carefully and not to worry. On the way to the parking lot, she kept reminding me to drive on the left, not to speed, and to practice driving in the lot before hitting the road. She even came out to check on me while I was practicing to see if I needed any help. I am very grateful to her. A true exemplary employee of Hertz.

It's acceptable.

Recommend Hertz car rental company

The vehicle is very new, with only 30,000 kilometers. The company's service is professional, and the instructions for handling the flat tire issue were precise.

The car was excellent, the pick up from Auckland was seamless but the drop off at Wellington Airport was difficult as the rental drop off area wasn’t signposted, the Hertz staff eventually resolved it but it took a lot longer than it should.

The whole process was simple & went without a hitch.