The local company Fox in Los Angeles is quite problematic. Europecar partners with Fox locally and they will try to charge you additional fees at pickup, telling you there are no cars available unless you pay more. There were many people at the door complaining about why they couldn't pick up their reserved cars. The staff explained that making a reservation only guarantees you can come to the store, not that you will get a car. Also, I returned the car with a full tank, but I was still charged over 20 USD.

Upgraded the vehicle for just $5 a day

Language barrier, no Chinese service. The rental company only asked if I needed basic or full insurance. When I chose basic insurance, they added two mandatory insurances: PAI/PEC INSURANCE and RSP. I still don't know what RSP is! I originally booked a RAV4, but they gave me a Toyota Sequoia at the store. It was okay, just too big and fuel-consuming.

Service was detailed. The car was in good condition and clean! Thank you

The front desk agent Kate was friendly, efficient and thorough. The staff in the pickup / drop off zone were excellent as well. The only thing that made my trip a little less enjoyable was the flat tire, which I changed myself and my trip was cut short because I didn’t trust driving on a spare. So I had to return from 2 hours away and missed out on my Mount Ranier excursion. The staff are all excellent t in Customer service. However the tires on my rental were bald, please put more effort into making sure your customers are travelling in safety.