I bought basic third-party insurance on Zuzuche, which might not be high enough. The agent insisted that I buy additional third-party insurance, claiming it was mandatory. He should have been able to see what insurance I bought on Zuzuche. This Mazda 6 shakes a lot.

Did not inform about additional insurance charges.

No Chinese service encountered. Pick-up time was one day earlier than scheduled (damn time difference), so an extra day's fee was added. The rental car had no power the next day and required a call for assistance.

Our flight was delayed by 2 hours, so we called QEEQ to request holding our reservation. We quickly received confirmation that it was held. Thank you! It was very convenient to reach the car rental company from the airport terminal by following the instructions to take the shuttle train. The rental office is right at the ground floor where the train stops. The car was pretty new and had just been washed when we picked it up, which was very considerate. The Ford SUV was easy to drive and in excellent condition. The trunk had enough space for three large suitcases. Returning the car was very easy; we simply handed it over at the parking lot, where a staff member inspected it and gave us a receipt. The only downside was that the wait to pick up the car was nearly one hour long.

Avis acquired Budget, so both are renting together. At the Pullman Airport branch, there was only one guy servicing. I chose the most economical compact car but was upgraded to a Volkswagen Passat directly. The car was very new and easy to drive.