There was a need to wait in line.

The staff worked at overtime and my booked a car has gone. She gave me another car but that is double the original price. I can’t hardly afford it and can argue for getting a better day over and she threatened me to stay as I since she is busy and need to go and complete as much as she can. I had a very bad moment at that time while I’m paying double at least to get the same service.

The user experience is good

The car was great - though borrowed from Hertz since they were out of cars. I had to wait in line for over an hour, much of the first part with only ONE employee trying to serve a LONG line of customers. Finally someone else showed up and it moved faster. The lady who helped me was very friendly, especially given the circumstances - she just needed more help!

There was not the van that I reserved. We had to upgrade to a 12 passenger van. Your website is misleading. It was not the fault of Thrifty it was the online booking that is misleading.

Misleading. We needed a 12 passenger van. THANK GOD one just arrived or we would not have been able to get to our destination. Website is misleading. I will call the actual car rental company next time.

No one was at the Thrifty counter when I arrived. Confused at first. Then I realized that was a note posted.